Quick Screen Recordings also works with a Customer Portal (in Jira Service Management)
Your customer can click Add screen recording. This option also available for anonymous users.
Click the Record button to start recording
Now, you should select a screen you want to capture
When you click Share (the name of this button depends on a browser), your screen recording is started.
When you click Stop Recording, a new modal is appeared:
When you click Add Recording, your attachment is added as comment to the request.
Unfortunately, you comment is not appeared automatically, so please refresh the page to see updates.
Project Permissions
If you're using company-managed projects, your customer must have the 'Create Attachment' and 'Create Comment' permissions to work properly.
Browser Permissions
The application requires microphone access to be enabled in the browser for it to function properly.
